Prosci Change Management Certification Program
- If you cancel 30 days or more before the program start date, 100% of the registration fee is refundable with a $250 administration fee deducted.
- If you cancel 21 – 29 days before the program start date, 50% of the registration fee is refundable with a $250 administration fee deducted.
- If you cancel 20 days or less from the program start date, 100% of the registration fee is non–refundable.
Transferring to another program
If you notify us 21 days or more before the program start date, you may transfer to any other program with a $250 administration fee payable.
If you notify us 20 days or less before the program start date, we regret we are unable to transfer you to another program. However, you are welcome to substitute another participant at any time at no additional charge.
Prosci shares participants’ contact information it collects with Prosci Inc. for documentation and Certification tracking purposes. Prosci is under contractual obligations to keep this information confidential and will not share this information for marketing or any other purpose.
Refunds and exchanges
- You may obtain a refund or exchange for any bookstore product within 30 days from the date of purchase. To be eligible for a return, your product must be unused, in good condition and include a receipt.
- To return your product/s, advise us at firstname.lastname@example.org and post your product/s to: Prosci, PO Box 1507, Rozelle NSW 2039, Australia. You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. We recommend using a traceable postage service or purchase postal insurance. Please do not send your product to Prosci Inc. in the USA.
- Your refund will be processed within 10 days and your refund will be applied to your credit card or via EFT into your bank account, whichever was the original method of purchase.
- We will replace items if they are defective or damaged, free of charge. Contact us at email@example.com and post your product/s to: Prosci, PO Box 1507, Rozelle NSW 2039, Australia. We will cover the cost of the postage for the replacement item/s.
Missing Bookstore Orders
- If you haven’t received an order please contact us at firstname.lastname@example.org. If we cannot locate the item within 14 days we will replace it free of charge.